Customer satisfaction is the critical success factor for Eaton-Williams. To achieve this, its products, their installation, their maintenance and all its services must be of the highest quality.
The Company's primary goal, therefore, is the delivery of products and services that meet fully the customers' expectations and requirements, setting rigorous standard and quality through every aspect of the Company's activities.
Quality will be measured against customers' specification and requirements and the Company will adopt best business practices and working methods to guarantee the highest standard of Quality are met.
It will adhere to the detailed principles of Quality Assurance as recorded in the policies and procedures of BS EN ISO 9001 (Quality System for Design, Production, Installation and Servicing). These principles involve every facet of the Company's business. This includes the work of its employees which must be defect free to ensure that Eaton-Williams meets ever changing customers' expectations with products and services of the right quality, first time every time.